All posts by Tom

Nimbox becomes a Crown Commercial Service (G-Cloud 9) supplier

G-Cloud-9 Certificate

I’m incredibly excited to announce that Nimbox has been awarded a Crown Commercial Service agreement for the supply of our secure team collaboration tools into the UK public sector. From today, organisations across the public sector—including national and local government, health, education, devolved administrations, emergency services, and defence—can purchase Vault through the Digital Marketplace, the […]

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Nimbox donates combat medical kits to anti-poaching rangers

Nimbox Charity Work

We believe in doing the right thing, and whilst that usually means making ethical business decisions, and providing secure communication channels for the people who need them the most—such as investigative journalists—we recently had the opportunity to do a different kind of right thing. Working with Veterans for Wildlife, we donated fifteen combat first aid […]

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Transparency in tickets – March 2017

Average Ticket Support Reply Time March2017

  Our team has been working really hard on improving our support response and resolution times, and as you can see from the numbers above, we made great progress last month. This is what our engineers were kept busy with in March: 152 tickets 44 telephone calls, with 5 of these resulting in tickets 2 client […]

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Hey Nimboxers, we have killed ransomware in your organisation

Ransomware

As you’d probably guess, we’ve seen our fair share of ransomware attacks at our current, and soon-to-be, Nimbox customers. If you’re not familiar with ransomware, imagine this: all of your business files become permanently inaccessible, unless you pay a large cash ransom to anonymous criminals. We say no more. No more fear, and no more […]

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We’re making our roadmap public!

Nimbox Trello

Hey there, Nimboxers! As you know, we’re pretty keen on transparency here at Nimbox. We’re always looking for new ways to push ‘corporate’ boundaries. We dislike closed doors. We want our customers to see our successes, and our failures—because that is the only way for you to trust us, fully. Today, we’re launching our open […]

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Nimbox becomes a Crown Commercial Service (G-Cloud 8) supplier

G-Cloud-Blog

I’m incredibly excited to announce that Nimbox has been awarded a Crown Commercial Service agreement (G-Cloud 8) for the supply of secure collaboration tools into the UK public sector. From today, organisations across the public sector—including central and local government, health, education, devolved administrations, emergency services, defence, and charities—can purchase Vault through the Digital Marketplace, […]

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We’ve said goodbye to Facebook

Nimbox Facebook Page

Last week, after an intense debate in the Nimbox office, we deleted our Facebook page. Here’s why. Nimbox provides secure file collaboration and backup tools to thousands of people across the globe. We’ve written articles for the likes of SC Magazine, LGE, and Legal IT; we have been recognised as the go-to service for administrators and C-level executives who […]

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Say hello to Web Preview

Web Preview

Today, we’re launching our brand new Web Preview feature! Using the Web Preview tool, you can open, view, and search documents right from within your browser, which means you no longer need to download documents onto your desktop to look at them. Initially, we’ll be putting this feature into a public beta, but we’re confident […]

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We’re changing the way that we do support. Here’s why..

Nimbox and Groove

Ever since we founded Nimbox, way back in 2012, our team has dealt with thousands of support tickets. We’ve helped customers with feature walkthroughs, dealt with bugs, talked about new product requests, answered compliance questions, and overcome regulatory issues. We have picked up phone calls, Tweets, emails, and Facebook posts. Emma even answered a letter. So what is changing? From today, […]

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