Following our ticketing software migration, this is what our support engineers were kept busy with in February 2016:
18 telephone calls, with 11 of these resulting in tickets;
3 client workplace visits.
We’ve not done as well this month, largely because of a surge in customers, on-boarding issues, and big feature releases. We can, and will, do better.
In February, our monthly monthly average reply time was 2.55 hours.