Transparency in tickets
Big news. Today, for the first time, we are publishing our monthly support activity in numbers. In everything that Nimbox does, we hope to be transparent about how we work, how we secure your things, and how we aim to run our business in an altogether friendlier way.
This is what our support engineers were kept busy with in November 2015:
- 19 tickets;
- 25 telephone calls, with 11 of these resulting in tickets;
- 1 client workplace visit.
They also achieved a respectable 13.30 hour ‘first reply’ time, and answered most tickets within 1 hour. According to Zendesk, the average first reply time in our industry is 25.10 hours, so, even though we can achieve more, we’re already ahead of the curve.