Transparency in tickets – July 2016

Nimbox Ticket Support Time

We’re really pleased with July’s support desk figures. This is what our engineers were kept busy with last month:

81 tickets;
19 telephone calls, with 5 of these resulting in tickets;
7 client workplace visits.

Just like in previous months, July saw a continued surge in customers, enterprise on-boarding issues, and a number of bugs. We also had a number of security vulnerabilities to tackle.

We’ll be working super hard to replicate these awesome stats in August.