Transparency in tickets – March 2017

Average Ticket Support Reply Time March2017

 

Our team has been working really hard on improving our support response and resolution times, and as you can see from the numbers above, we made great progress last month.

This is what our engineers were kept busy with in March:

  • 152 tickets
  • 44 telephone calls, with 5 of these resulting in tickets
  • 2 client site visits

Just as in previous months, March saw a steady rise in customers, enterprise on-boarding, and a number of post-release bugs. We are, however, pleased with last month’s figures, and plan to do even better this month.