Transparency in tickets – March and April 2016

Nimbox Ticket Support Time

We’re a little late in publishing our ticketing transparency report for March and April. But, this is what our support engineers were kept busy with for the last two months:

65 tickets;
31 telephone calls, with 23 of these resulting in tickets;
2 client workplace visits.

These figures are combined, and averaged. Even with that in mind, we’re still not that happy with them. The delays in March and April were largely due to a continued surge in customers, enterprise on-boarding issues, and working hard on bug fixes.

We’re working super hard on improving these in May.