Category Archives: Culture

Join Nimbox and be part of something incredible!

Nimbox Careers

Nimbox are searching for a Sales Executive, do you have what it takes? Job description: As Sales Executive, your role is integral to driving the growth of our customer & reseller base, generating revenue through qualified leads. You will be part of the operational backbone of the company and will have cross-functional interactions with other […]

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Net Neutrality: a day of action

Net Neutrality Day 2017

On the 12th of July, websites (including this one), Internet users, and online communities will come together to sound the alarm about the FCC’s attack on net neutrality. Before we go into why this is very bad, we need to cover a couple of things: Net Neutrality is the principle that Internet service providers should enable […]

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Nimbox donates combat medical kits to anti-poaching rangers

Nimbox Charity Work

We believe in doing the right thing, and whilst that usually means making ethical business decisions, and providing secure communication channels for the people who need them the most—such as investigative journalists—we recently had the opportunity to do a different kind of right thing. Working with Veterans for Wildlife, we donated fifteen combat first aid […]

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Transparency in tickets – March 2017

Average Ticket Support Reply Time March2017

  Our team has been working really hard on improving our support response and resolution times, and as you can see from the numbers above, we made great progress last month. This is what our engineers were kept busy with in March: 152 tickets 44 telephone calls, with 5 of these resulting in tickets 2 client […]

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Transparency in tickets – August 2016

Nimbox Ticket Support Time

Our support desk figures in August aren’t the best, and there are a few reasons for that. We’ve been rapidly on-boarding enterprise customers, and because of this we’re discovering kinks in our systems that need fixing. Because of this, we’ve spent a lot of time with ‘open’ and ‘pending’ tickets. We’re happily working on a […]

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We’re making our roadmap public!

Nimbox Trello

Hey there, Nimboxers! As you know, we’re pretty keen on transparency here at Nimbox. We’re always looking for new ways to push ‘corporate’ boundaries. We dislike closed doors. We want our customers to see our successes, and our failures—because that is the only way for you to trust us, fully. Today, we’re launching our open […]

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Transparency in tickets – July 2016

Nimbox Ticket Support Time

We’re really pleased with July’s support desk figures. This is what our engineers were kept busy with last month: 81 tickets; 19 telephone calls, with 5 of these resulting in tickets; 7 client workplace visits. Just like in previous months, July saw a continued surge in customers, enterprise on-boarding issues, and a number of bugs. We also had […]

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Read what an IT support specialist thinks about Nimbox

Secure alternative to Dropbox

Jonathan Edwards of Integral IT, a Nimbox partner, shared his views on file sharing, and the problems faced by organisations when searching for a trustworthy (and secure) service. You can view his original LinkedIn post here.   Could Dropbox drop your business in it? Last year over 300 million people had their data stolen, that’s a pretty scary statistic. Imagine […]

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Transparency in tickets – March and April 2016

Nimbox Ticket Support Time

We’re a little late in publishing our ticketing transparency report for March and April. But, this is what our support engineers were kept busy with for the last two months: 65 tickets; 31 telephone calls, with 23 of these resulting in tickets; 2 client workplace visits. These figures are combined, and averaged. Even with that […]

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We’ve said goodbye to Facebook

Nimbox Facebook Page

Last week, after an intense debate in the Nimbox office, we deleted our Facebook page. Here’s why. Nimbox provides secure file collaboration and backup tools to thousands of people across the globe. We’ve written articles for the likes of SC Magazine, LGE, and Legal IT; we have been recognised as the go-to service for administrators and C-level executives who […]

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