Firstly go to and install teamviewer .

After downloading and installing TeamViewer, you will be presented with this screen:

When ready, our engineer will ask for ‘Your ID’ and ‘Password.’

About TeamViewer and remote support:

After opening a support ticket, our engineers may ask you to start a remote support session.

This session allows us to control your computer remotely. To do this, we utilise a tool built by TeamViewer. This tool enables us to view your desktop and control your system, after you have given us permission to do so.