privacy-icon

You trust us to encrypt your data.
That’s why we treat it like our own.

We believe in real transparency and will always tell you how we protect your most valuable asset.

 

  • Privacy

    Privacy statement

    Our privacy policy is simple; what is yours, remains yours.

    Nimbox does not hold any personal information outside of that which it explicitly needs to provide your services. We do not have access to your encrypted files, associated keys, or account passwords.

    We do, with your consent, collect the information that you provide to us when you browse our website, use our contact forms, send us an email, or subscribe to our services. This information could include your name, email address, telephone number, and billing details.

    The information that we hold about you will never be sold or given to a third party, without your written consent. We may occasionally be presented with warrants demanding access to your data; we will comply with all valid legal demands for the little information we hold. We will permanently delete your information from our systems and records after your contract with us has ended.

    We’re transparent

    If our systems are ever compromised, we promise to inform users immediately after a security breach, and will self-report to the Information Commissioner.

    We also maintain a Warrant Canary.

    Concerned?

    If you feel that your privacy, trust or security has been compromised, let us know, and we’ll work with you to make it right,

  • Compliance

    Compliance

    We operate our infrastructure exclusively in ISO27001:2013 certified data centres. We are fully compliant with HMG’s Cloud Security Principles, and align with CESG’s Good Practice Guides.

    By hosting on infrastructure that we own and control, we ensure that data is stored in named locations in the United Kingdom, and that it will never reside outside of its sovereign borders.

    ISO27001:2013

    Our data centres, and technical service provision team, all hold current ISO27001:2013 accreditations.

    UK Digital Marketplace G-Cloud

    We’re listed in the Digital Marketplace, and hold a current Crown Commercial Services Framework Agreement, for government procurement of our services. You may view our listing here.

    Solicitors Regulation Authority

    All of our services are fully compliant with the SRA’s Code of Conduct. You may download our CoC fact sheet here.

    Insurance

    We carry the following insurance policies, which cover all of our business activities:

    • Public and Products Liability; £1,000,000
    • Professional Indemnity; £1,000,000
    • Employers’ Liability; £1,000,000
  • Legal Requests

    Legal requests

    Nimbox’s founders have over 40 years of data hosting and information security experience. We have learned a lot over this time. We are transparent about what we can and cannot protect. We think it’s important that our customers know how Nimbox responds to government demands for user data. It’s important for law enforcement organisations to know this, too.

    We are a law-abiding company, and as such we comply with legal requests that are in the letter and spirit of the law, in the jurisdictions where we must. Presently, this would be those authorised by the Courts of England and Wales.

    We have designed our services to hold a minimal amount of information, such that any legal disclosure we must make reveals only a small amount of personal information, as set out in our Privacy Statement. We do not hold the encryption keys to your data, and are unable to decrypt your files under any circumstances. Against this backdrop, we must and will comply with binding legal requests for data.

    Before we release any information to law enforcement or other agencies, we, and our council, will evaluate the request to ensure it complies with the letter and spirit of the law. Like our fellow privacy-first companies, and when possible, we will notify affected users to give you a chance to object to the disclosure.

    Submitting a request

    If you are a law enforcement or other agency, and wish to serve a warrant or other legal request for user data, you may write to us at:

    Disclosure Team,
    Nimbox,
    The Waterscape,
    Leeds,
    LS5 3EG

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Additional documentation

Service Overview PDF

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